Truebill Reviews and Complaints
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Truebill - Taking payments without permission
This company is continuing to take money out of my account without getting authorization. Then after having proof and documentation of cancellation and I should not be getting charged..
Review
Product
Truebill Subscription
Pros
- There are no pros
Cons
- Fee is higher then your actual bills
- Bills are not cheaper
- You cannot request refund like the site states you could
Reason of review
Taking money from my account w/o permission
Loss
$70
Preferred solution
Full refund
Tags
Truebill - Refund
They transferred 200 from my checking to the savings and I need the money transferred back today so I can pay my electricity so it want get turned off tommrow
Review
Pros
- No contact number for customer service
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Truebill - They will not cancel
I googled process and attempted to cancel. However they are still accessing my accounts. I was contacted by my phone carrier whom told me they were trying to totally disconnect my service. NOW they want more money. I want them to STOP
Review
Cons
- Have assess to your providers and sensitive information
Reason of review
not canceled as requested
Preferred solution
I want service discontinued as I requested multiple times. And all fees waved. I am posting negative reviews in as many locaitons as possible to warn off others
Tags
Truebill in Boca Raton, Florida - Link account
Nobody answered my phone call I want to link my brokerage account to Truebill but my firm is not listed on your app
Review
Pros
- Easy
Cons
- Customer support
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Truebill - Bill negotiation
I was trying to contact Truebill customer service. I don't think this was the correct number. So I hung up.
Review
Reason of review
Bill negotiation
Preferred solution
I just need to talk to somebody ASAP
Truebill in Austin, Texas - Scam!
I used TrueBill to try and lower my AT&T bill. They sent me an email saying they were able to save me $20/month ($240/year) and would be charging me $96 for their fees. They did not provide any explanation where the savings were applied, and took their cut before my AT&T account even updated until I saw the actual bill! My account went up $40 and I believe they changed my services; however, they are arguing that I changed my own services back in July which I never authorized! After over an hour of being on the phone with AT&T I was able to get my bill lowered back to where it used to be before Truebill got involved! Their customer service is absolutely horrible and take days to get back to you. I'm not disputing the $96 with my credit card company because Truebill is refusing to give me my money back!
Review
Product
Truebill Mobile Application
Reason of review
Not as described/ advertised
Loss
$96
Preferred solution
Full refund
Truebill in Roanoke, Virginia - Very suspicious?
How do I cancel this service?
Review
Reason of review
Access/ activation issues
Preferred solution
Full refund
Truebill - Need to cancel
No one answered im pissed
Review
Service
Truebill Customer Care
Truebill - Unable to cancel
I deleted my truebill account over two months ago and continue to have money debited from my bank account. I have been unable to cancel this subscription. They did absolutely nothing for me. A total scam.
Review
Product
Truebill Subscription
Reason of review
Continued bank debit after deleting service
Loss
$10
Preferred solution
Full refund
Truebill in Pickerington, Ohio - What is this????
I'm being billed $6.00 a month from them. Have no idea what this is or how to make them stop. Any info would be helpful
Review
Reason of review
I don't know what you are but you are billing me.
Loss
$6
Preferred solution
stop billing me
Truebill - Billed!
I got billed and I did more negotiating on my behalf than they ever did in their life . I’m upset !
Review
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