Truebill
Truebill Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Truebill has 1.4 star rating based on 209 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Truebill to a friend or colleague.
- Rating Distribution
Pros: There are no pros, No contact number for customer service, No pros.
Cons: Cannot communicate with company, Failed to resolve any issues, Does not cancel when i cancelled.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Truebill has 1.4 star rating based on 209 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Truebill to a friend or colleague.
- Rating Distribution
Pros: There are no pros, No contact number for customer service, No pros.
Cons: Cannot communicate with company, Failed to resolve any issues, Does not cancel when i cancelled.Recent recommendations regarding this business are as follows: "Never suggest any body to buy a car from Truebil", "How about you customers being able to speak with an actual person when it comes to fraud or hacking.", "Think about it first", "Unless you want to correct everything they do, use another company that does the same thing.", "No recommendation since I'm not aware of what this is.".
Most users ask Truebill for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Noida, Uttar Pradesh
Please dont buy car from trubil they are lier could not delereved what they told you at the time of selling, the sales person and after sales everyone in this organization is lier , fraud company they
Please dont buy car from trubil they are lier could not delereved what they told you at the time of selling, the sales person and after sales everyone in this organization is lier , fraud company they buy scrap car and sell it to you, its upto you but i am very disappointed and never suggest anyone to go with this fraud companyat all not
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Cancelation of subscription
Hello, trying to cancel my brazzers trail which will turn into a subscription. Username is goose2421 please let me know what else is needed at all, ASAP thanks
Preferred solution: Cancelation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Bill was paid online but my phone is still cut off.
Used true bill to pay 2 phone bills. 1 was paid the other wasnt!
My card was charged for both lines on true bill.
Now my phone is turned off. I have conformAtion emails
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
You can not stop service-no phone or email support
Truebill was purchased by Rocket money. If you reference the Truebill url you are redirected to the new company Rocket Money.
Then the Rocket Money site requests all you personal information and you can not get past that screen.
All I want to do is stop their service. Ridiculousdo do not that you can not reference your Truebill account.
- Subscription management is easy
- No support
Preferred solution: terminate service
User's recommendation: do not purchase this product until they have support in place
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Terrible service
Lack of customer support, can not speak to anyone. Customer support is terrible, customer support is horrible,
- Horrible customer support
Preferred solution: Customer service
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Reno, Nevada
Fraud
Asked them to negotiate my internet bill. They did absolutely nothing.
And charged me $60 for work I already did. They do not reply to emails or phones call.
- Bills are not cheaper
- Customer support
- Failing to answer your phone calls
User's recommendation: Never
Hampton, Virginia
Fraud
I have yet to hear from anyone, meanwhile funds are still being transferred to the old app and the account that was hacked.
User's recommendation: How about you customers being able to speak with an actual person when it comes to fraud or hacking.
Xenia, Ohio
Wrong Charge
I only downloaded the app...I didn't even sign up yet and I'm already getting charged the yearly subscription fee. So can I please get refunded?
User's recommendation: Don't download this unless you're ready to pay $36 to subscribe without even setting it up first.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Francisco, California
Cancel my subscription to true Bill
I want to cancel my subscription to true Bill. It does not do what I needed to This app sucks and I've been charged twice in one week.
Once for $9 and once for $8.
I've had this before and I canceled then. I only tried it a second time because it said it was different but it is not.
It sucks Even to cancel or normal subscription they make you jump through a thousand hoops. Cancel subscription and do not charge me anymore
- Keep taking money from account
- Waste of time and money
- There are no pros
- All
- I cannot talk to a live person
- No customer service number
Preferred solution: Unsubscribe from this and stop charging me
User's recommendation: I would not get this app. I would advise you just to deal with whatever company you're trying to unsubscribe. Just deal with their customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Username
Company fixed the issue and I have been provided with full refund. They still need to fix their IT issues relating to a customer's access of a username/password.
If it needs to change, create a simple thing that they can do.
Otherwise, you will lose customers very fast. They have already lost me..
I have went through the customer chat line, but to no availability. I have tried EVERYTHING, including calling Rocket Mortgage's customer service live agent. Oh, I have tried calling Google as it's through my Gmail account. Which reminds me, why doesn't the company have a call center where live agents can talk to their customers?
Google does and they were NICE.
However, Truebill has the "subscriber does not accept incoming calls at this time."
Lots of people are leaving Truebill because of your business practices. I will join them soon if my issue is not resolved within a week.
- App is stealing money
- Customer support
- Take your money
Preferred solution: Full refund
User's recommendation: Avoid this company at all costs!
I am having the exact same problem. The system will not send me a link so I can reset my password.
I finally chatted with an agent 3 days ago and I can't get anyone to respond today. I sent a message at 8am....no response at all
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
To cancel a subscription
Please cancel my subscription ASAP truebill or Rocket Money as well. I don't want to subscribe to either.
Thanks!
Preferred solution: Full refund
Naples, Florida
With Xfinity I was having a better deal, cancel everything
Cancel & unlink my account with Chase bank; please cancel everything. Cancel cancel cancel cancel everything
Preferred solution: Full refund
User's recommendation: Think about it first
Winterville, Georgia
My issues have yet to be resolved.
My refund for my overdraft has yet to be received.please note when all is resolved I will give a decent review.
User's recommendation: None at this time.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
Horrible first impression. They are now called “Rocket Money.
They are supposed to keep track of past and upcoming payments of my different accounts. Theyre saying Im being billed twice by several companies.
They say that I have a huge payment coming up and it has already been paid off. THEY DONT GIVE A CUSTOMER SERVICE PHONE NUMBER!!!
My situation is too complicated to deal with using a chat!!! They are so unprofessional!!!
User's recommendation: Unless you want to correct everything they do, use another company that does the same thing.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
El Segundo, California
They took money out of my checking account to "save" for me also charged me a few to do so. I have not received any of my " savings" back nor have I heard from them!
They took money out of my checking account to "save" for me also charged me a few to do so. I have not received any of my " savings" back nor have I heard from them! don't use them
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chicago, Illinois
Close account within service
I have a smart savings account and I want to transfer that money to my varo account but I am unable to because I cannot access my chime account which is attached to my smart savings account. All in all, I would like to transfer my smart savings balance and delete my chime account
About
Truebill is a platform to manage and track subscription services. It was founded by Yahya Mokhtarzada and Idris Mokhtarzada in December 2015. The headquarters is based in San Francisco, California, United States. Truebill allows analyzing subscriptions, canceling unwanted services, monitoring, and taking control. It also shows spending, account balance, and recent transactions. The platform uses 256-bit SSL encryption security protocol. All services are provided on a free of charge basis. There is a free Truebill: Expense & Bill Tracker + Subscriptions application for mobile devices with Apple and Android operating systems. Customer assistance is provided by email. The company got Best Apps for Managing Personal Finance award.
Truebill is ranked 757 out of 4933 in Financial Services category
USA
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I totally agree with this comment as I have been trying to cancel my true bill account and I keep getting charged every month for it. All I get every month is an email from Truebill even though they have been bought out by the rocket whatever and it states what has gone up on my credit and what is gone down on my credit.
I know what I’ve charged and I know what I’ve paid. I don’t need them to tell me that.
I recommend to whomever reads this to not purchase true bill or their new affiliation. Because, it is a son of a *** to cancel.